All fees are charged by the day, to include the day of arrival and the day of departure. Fees are payable either in advance or on arrival as agreed at the time of booking. There is no surcharge for bank holidays except on Christmas Day and Boxing Day, where it is double the normal rate.
Extra services will be priced separately and added to the final account, and include a surcharge of £1.50 per day per chalet every time the heat lamps are in use.
A 50% deposit is required at the time of booking to secure your cat’s suite.
If you need to cancel or amend your booking, the following terms apply:
If you shorten or amend your booking within 14 days of your scheduled arrival, resulting in fewer boarding days or a reduction in the original booking value, we reserve the right to charge for the full period originally reserved.
This is because your suite has been reserved exclusively for your cat and, at short notice, we may be unable to offer those dates to another guest.
Should you choose to collect your cat earlier than the agreed departure date, the full original booking fee remains payable.
